FAQ
I’ve ordered - but where is it?
We get it, you’re buzzing for your SIADDS ATELIER piece. Don’t worry, you’ll get your tracking info once your order has been dispatched from our warehouse, which will update along the path it takes between our warehouse and your delivery address.
If you have any queries regarding the shipment of your parcel, we recommend contacting the appropriate courier directly with your tracking and address information.
What payment methods do you accept?
You can pay by Visa, Klarna, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.
What are your shipping rates?
Our shipping rates and lengths are determined individually depending on the country you are ordering to.
Sweden: 3-6 days
EU: 6-9 days
Outside EU: 6-10 days
Where’s my refund?
Once your returned order is received safe and sound at our warehouse and is checked over, we’ll then process your refund within 14 days. You’ll then automatically get an email letting you know we’ve refunded you, however please be aware that this can take up to 7-10 days approx for your payment provider to issue the amount back to your account.
If you have any concerns regarding the whereabouts of your refund, we advise contacting your bank or payment provider directly to get an update on the refund progress.